All Episodes
Displaying 21 - 40 of 67 in total
Store Operations - Maintenance and Equipment Handling for Convenience Store Associates
In today's episode, we're focusing on the skills you need to manage store operations regarding equipment. We'll cover the basics of maintaining and handling store equi...
Customer Service Skills - Effective Communication for Convenience Store Sales Associates
In today’s episode, we’re going to focus on the essential communication skills that every sales associate needs to master. Whether it’s actively listening to your cust...
Product Knowledge - Frozen Foods & Dairy for Convenience Store Sales Associates
We dive deep into frozen foods and dairy products in today's episode. We'll arm you with the knowledge you need to become a product expert in these categories so you c...
Spotless Standards: Ensuring Cleanliness and Safety in Convenience Stores
In this episode, we'll explore the critical aspects of cleaning and sanitation that go beyond the surface. We'll discuss why it's vital to uphold the highest standards...
Beyond the Sale: Building Lasting Customer Relationships in Convenience Stores
Today's episode is all about transforming transactions into relationships. We're focusing on enhancing your sales techniques through immediate sales goals and building...
Tech at the Till: Mastering Point-of-Sale and Self-Checkout Systems
Today, we're focusing on tools essential in the daily operations of convenience stores across the globe: Point-of-Sale (POS) systems and self-checkout systems.
Store Operations: Security and Loss Prevention
In today's episode, we delve into the critical aspects of security and loss prevention in retail and convenience store operations. In the fast-paced retail environment...
Problem-solving and Conflict Resolution for Convenience Store Sales Associates
In this episode, we'll explore three critical customer service skills that every convenience store sales associate should master: Problem-solving techniques, resolving...
Visual Victory: Enhancing Store Operations Through Visual Merchandising
In this episode, we'll explore effective strategies for visual merchandising that can help you enhance product visibility, improve the overall shopping experience, and...
Proper Management of Hazardous Materials in Convenience Stores
In this episode, we're diving into a critical topic affecting our safety at work and our environment: properly handling and disposing of hazardous materials.
Fresh Approach: Safe Handling of Food Products in Convenience Stores
Today, we're focusing on a crucial topic for any store that deals with edibles: the safe handling of food products.
Elevating Health and Hygiene in Convenience Stores
In today's episode, we're rolling up our sleeves to tackle a topic fundamental to every aspect of our stores: health and hygiene practices.
Ready, Set, Safeguard - Emergency Procedures and Evacuation Protocols
In this episode, we'll explore the core aspects of emergency preparedness, from the immediate steps to take in the face of fire, medical emergencies, or severe weather...
Navigating Safety - Identifying Hazards in the Convenience Store
In today's episode, we're zeroing in on a critical aspect of our daily work life - navigating the maze of potential hazards that can pop up in the fast-paced world of ...
An Essential Guide to Health and Safety in Our Convenience Store
In this episode, we'll journey into the cornerstone of our daily operations: health and safety.
Fraud Fighters Assemble! Protecting Our Stores, Protecting Our Community
In this Fraud Fighter bootcamp edition, we're not just cashiers—we're the guardians of the restricted aisles! We're here to learn how to spot those who try to bypass t...
Company Policies and Best Practices
In this episode, we'll dive into the serious business of selling age-restricted products. No, I'm not talking about those dusty DVDs in the back corner – we're talking...
Harnessing Technology for Responsible Service: A Guide for Convenience Store Associates
In this episode, we're embarking on a tech-savvy journey into age verification, a cornerstone of responsible retailing, especially regarding restricted-age products.
Navigating the Waters of Customer Interaction
In this episode, we're embarking on an important journey through the landscape of customer interactions, especially regarding handling age-restricted products.
Legal Framework and ID Verification: Mastering the Gatekeeper Role
In this episode, let's dive into the nitty-gritty of our legal responsibilities and the art of ID verification.