All Episodes
Displaying 1 - 20 of 84 in total
THE OPERATIONAL UPSELL (SUGGESTING ITEMS WITH NATURAL PHRASING)
SHOW NOTES (DIVE VERSION)Episode Title: The Operational Upsell: Suggesting Items with Natural Phrasing (Episode 84) Episode Description: "You failed to increase the tr...
THE MORNING RUSH COMMAND CENTER (PREPARING FOR PEAK VOLUME)
SHOW NOTES (DIVE VERSION)Episode Title: The Morning Rush Command Center: Preparing for Peak Volume (Episode 83) Episode Description: "You just lost a massive amount of...
EPISODE 82: Q1 RECAP & THE "SURVIVE" PREVIEW (REVIEWING THE SCOREBOARD)
SHOW NOTES (DIVE VERSION)Episode Title: Q1 Recap & The "Survive" Preview: Reviewing the Scoreboard (Episode 82) Episode Description: "Your physical labor on the sales ...
THE "DIVE" GRADUATION (MASTERING THE BASICS)
SHOW NOTES (DIVE VERSION)Episode Title: The "Dive" Graduation: Mastering the Basics (Episode 81) Episode Description: "Doing your job quickly simply means you are a pr...
Dive Resource Intro: Building Your Portfolio
Show Notes (Dive Version)Episode 80 Title: Dive Resource Intro: Building Your Portfolio (Episode 80) Episode Description: "By doing this, you are showing that, 'Hey, I...
WASTE NOT, WANT NOT (THE SPOILAGE LOG)
Show Notes (Dive Version) Episode Title: Waste Not, Want Not: The Spoilage Log (Episode 79) Episode Description: You must document the loss before you throw it away. I...
D Ep 78: SALES ASSOCIATE? START HERE FIRST (C-STORE TRAINING)
Show Notes (Dive Version)Episode Title: Sales Associate? Start Here First (C-Store Training) (Episode 78) Episode Description: "I never had any intentions of staying i...
THE VENDOR DANCE (THE PHYSICAL COUNT)
Show Notes (Dive Version)Episode Title: The Vendor Dance: The Physical Count (Episode 77) Episode Description: You must count every case. In this episode of Dive, Mike...
SHIFT CHANGE WARFARE (THE TOXIC HANDOFF)
Show Notes (Dive Version)Episode Title: Shift Change Warfare: The Toxic Handoff (Episode 76)Episode Description: "Leaving an empty cooler and full trash cans isn't jus...
THE BATHROOM TEST (WHY CLEAN RESTROOMS SELL MORE FOOD)
Show Notes (Dive Version)Episode Title: The Bathroom Test: Why Clean Restrooms Sell More Food (Episode 75)Episode Description: "They are deciding if your hot dogs are ...
THE STING (AGE RESTRICTED SALES)
Show Notes (Dive Version)Episode Title: The Sting: Age Restricted Sales (Episode 74)Episode Description: "The register is not a slot machine. Don't gamble with your fr...
THE GLASS CAGE (SAFETY & AWARENESS)
Show Notes (Dive Version)Episode Title: The Glass Cage: Safety & Awareness (Episode 73)Episode Description: "You are the fish in the fishbowl."Working the counter—espe...
THE "GHOST" IN THE SYSTEM
Show Notes (Dive Version)Episode Title: The "Ghost" in the System (Episode 72)Episode Description: "But the App says you have it!"Those are the most annoying words a S...
THE COLD WAR (THE COOLER)
Episode Title: The Cold War: Mastering the Cooler (Episode 71)Episode Description: It’s 34 degrees. The fan is blowing in your face. Your fingers are numb. Welcome to ...
THE CASH REGISTER CAGE MATCH
Episode Title: The Cash Register Cage Match: Speed vs. Accuracy (Episode 70)Episode Description: The door chime rings. You look up and see six people in line. The guy ...
THE 10-SECOND AUDITION
Episode Title: The 10-Second Audition: Why Customers Drive By Your Store (Episode 69)Episode Description: Stop me if you’ve done this: You drive past a restaurant beca...
The 5 Levels of C-Store Mastery: From Dive to Arrive
Episode Title: The 5 Levels of C-Store Mastery: From Dive to ArriveEpisode Description: Retail training is broken. It’s passive, boring, and frankly, it doesn’t stick....
Enhancing Store Operations - Your Guide to Continuous Improvement
Dive from C-Store Center - Enhancing Store Operations: Your Guide to Continuous Improvement for Convenience Store Sales AssociatesEpisode 67 Duration: 17 minutesJoin h...
Mastering Difficult Situations - Your Guide to Conflict Resolution
Dive from C-Store Center - Mastering Difficult Situations: Your Guide to Conflict Resolution for Convenience Store Sales AssociatesEpisode 66 Duration: 17 minutesJoin ...
Mastering Compliance - Your Guide to Store Standards
Dive from C-Store Center - Mastering Compliance: Your Guide to Store Standards for Convenience Store Sales AssociatesEpisode 65 Duration: 15 minutesJoin host Mike Hern...