All Episodes
Displaying 1 - 20 of 67 in total
Enhancing Store Operations - Your Guide to Continuous Improvement
Episode Show Notes: Enhancing Store Operations - Your Guide to Continuous ImprovementEpisode DescriptionIn the final episode of "Dive from C-Store Center," host Mike H...
Mastering Difficult Situations - Your Guide to Conflict Resolution
DIVE Podcast - Episode 66 NotesEpisode Title: Mastering Difficult Situations - Your Guide to Conflict ResolutionHost: Mike HernandezEpisode Description: In this essent...
Mastering Compliance - Your Guide to Store Standards
DIVE Podcast - Episode 65 NotesEpisode Title: Mastering Compliance - Your Guide to Store StandardsHost: Mike HernandezEpisode Description: In this essential episode of...
Using Data to Drive Success - Your Guide to Sales Analytics
DIVE Podcast - Episode 64 NotesEpisode Title: Using Data to Drive Success - Your Guide to Sales AnalyticsHost: Mike HernandezEpisode Description: In this practical epi...
Making Promotions Work - Your Guide to Marketing Success
DIVE Podcast – Episode 63 NotesEpisode Title: Making Promotions Work - Your Guide to Marketing SuccessHost: Mike HernandezEpisode Description: In this action-packed ep...
Inclusive Excellence - Creating a Welcoming Store for Everyone
DIVE Podcast - Episode 62 NotesEpisode Title: Inclusive Excellence - Creating a Welcoming Store for EveryoneHost: Mike HernandezEpisode Description: In this essential ...
Mastering Online Orders & Delivery - Your Digital Service Guide
DIVE Podcast - Episode 61 NotesEpisode Title: Mastering Online Orders & Delivery - Your Digital Service GuideHost: Mike HernandezEpisode Description: In this comprehen...
Mastering Convenience Meals - Your Guide to Quick Service Excellence
Dive - Episode 60 GuideEpisode 60: Mastering Convenience Meals: Your Guide to Quick Service ExcellenceHost: Mike Hernandez Series: Dive from C-Store Center Duration: 2...
Mastering Alcohol Sales - Knowledge, Compliance, and Responsibility
Dive - Episode 59 GuideMastering Alcohol Sales: Knowledge, Compliance, and ResponsibilityHost: Mike Hernandez Series: Dive from C-Store Center Duration: 22 minutesEpis...
Mastering Fresh Food & Bakery - Your Guide to Product Excellence
Dive - Episode 58 GuideMastering Fresh Food & Bakery: Your Guide to Product ExcellenceHost: Mike Hernandez Series: Dive from C-Store Center Duration: 23 minutesEpisode...
Mastering the Close - Sales Techniques for Convenience Store Success
Dive - Episode 57 GuideMastering the Close: Sales Techniques for Convenience Store SuccessHost: Mike Hernandez Series: Dive from C-Store Center Duration: 21 minutesEpi...
Sales Techniques – Building Rapport and Trust
Dive - Episode 56 GuideBuilding Customer Relationships: The Art of Convenience Store ServiceHost: Mike Hernandez Series: Dive from C-Store Center Duration: 20 minutesE...
Retail Technology – Loyalty Programs and Customer Data Management for Convenience Store Sales Associates
In this episode of "Dive," host Mike Hernandez dives into the world of loyalty programs and customer data management in convenience stores. Learn how these systems can...
Sales Techniques – Handling Objections and Customer Negotiations for Convenience Store Sales Associates
The way you handle objections can turn a skeptical customer into one who leaves satisfied and returns again. Skillful handling of concerns doesn't just resolve the mom...
Store Operations – Crisis Management and Emergency Preparedness for Convenience Store Sales Associates
In today's episode, we're exploring the critical topics of crisis management and emergency preparedness. Whether it's a natural disaster, a medical emergency, or a sec...
Customer Service Skills – Emotional Intelligence and Empathy for Convenience Store Sales Associates
In today's episode, we'll dive deep into how emotional intelligence and empathy play crucial roles in providing top-notch customer service, especially in those challen...
Store Operations – Teamwork and Collaboration for Convenience Store Sales Associates
In today's episode, we'll explore how effective teamwork can transform the way your store operates. We'll cover how clear communication, resolving conflicts early, and...
Product Knowledge – Personal Care and Household Supplies for Convenience Store Sales Associates
In today's episode, we'll focus on the importance of knowing your products, especially when it comes to personal care and household supply items. We'll cover how under...
Store Operations - Compliance and Regulatory Standards for Convenience Store Associates
In today’s episode, we’ll explore the critical role compliance and regulatory standards play in running a successful convenience store. From food safety and hygiene to...
Sales Techniques - Effective Merchandising and Display for Convenience Store Sales Associates
Today's episode will focus on practical ways to boost sales through smart merchandising strategies. We'll discuss how placing products strategically can increase visib...