All Episodes
Displaying 1 - 30 of 64 in total
Using Data to Drive Success - Your Guide to Sales Analytics
DIVE Podcast - Episode 64 NotesEpisode Title: Using Data to Drive Success - Your Guide to Sales AnalyticsHost: Mike HernandezEpisode Description: In this practical epi...
Making Promotions Work - Your Guide to Marketing Success
DIVE Podcast – Episode 63 NotesEpisode Title: Making Promotions Work - Your Guide to Marketing SuccessHost: Mike HernandezEpisode Description: In this action-packed ep...
Inclusive Excellence - Creating a Welcoming Store for Everyone
DIVE Podcast - Episode 62 NotesEpisode Title: Inclusive Excellence - Creating a Welcoming Store for EveryoneHost: Mike HernandezEpisode Description: In this essential ...
Mastering Online Orders & Delivery - Your Digital Service Guide
DIVE Podcast - Episode 61 NotesEpisode Title: Mastering Online Orders & Delivery - Your Digital Service GuideHost: Mike HernandezEpisode Description: In this comprehen...
Mastering Convenience Meals - Your Guide to Quick Service Excellence
Dive - Episode 60 GuideEpisode 60: Mastering Convenience Meals: Your Guide to Quick Service ExcellenceHost: Mike Hernandez Series: Dive from C-Store Center Duration: 2...
Mastering Alcohol Sales - Knowledge, Compliance, and Responsibility
Dive - Episode 59 GuideMastering Alcohol Sales: Knowledge, Compliance, and ResponsibilityHost: Mike Hernandez Series: Dive from C-Store Center Duration: 22 minutesEpis...
Mastering Fresh Food & Bakery - Your Guide to Product Excellence
Dive - Episode 58 GuideMastering Fresh Food & Bakery: Your Guide to Product ExcellenceHost: Mike Hernandez Series: Dive from C-Store Center Duration: 23 minutesEpisode...
Mastering the Close - Sales Techniques for Convenience Store Success
Dive - Episode 57 GuideMastering the Close: Sales Techniques for Convenience Store SuccessHost: Mike Hernandez Series: Dive from C-Store Center Duration: 21 minutesEpi...
Sales Techniques – Building Rapport and Trust
Dive - Episode 56 GuideBuilding Customer Relationships: The Art of Convenience Store ServiceHost: Mike Hernandez Series: Dive from C-Store Center Duration: 20 minutesE...
Retail Technology – Loyalty Programs and Customer Data Management for Convenience Store Sales Associates
In this episode of "Dive," host Mike Hernandez dives into the world of loyalty programs and customer data management in convenience stores. Learn how these systems can...
Sales Techniques – Handling Objections and Customer Negotiations for Convenience Store Sales Associates
The way you handle objections can turn a skeptical customer into one who leaves satisfied and returns again. Skillful handling of concerns doesn't just resolve the mom...
Store Operations – Crisis Management and Emergency Preparedness for Convenience Store Sales Associates
In today's episode, we're exploring the critical topics of crisis management and emergency preparedness. Whether it's a natural disaster, a medical emergency, or a sec...
Customer Service Skills – Emotional Intelligence and Empathy for Convenience Store Sales Associates
In today's episode, we'll dive deep into how emotional intelligence and empathy play crucial roles in providing top-notch customer service, especially in those challen...
Store Operations – Teamwork and Collaboration for Convenience Store Sales Associates
In today's episode, we'll explore how effective teamwork can transform the way your store operates. We'll cover how clear communication, resolving conflicts early, and...
Product Knowledge – Personal Care and Household Supplies for Convenience Store Sales Associates
In today's episode, we'll focus on the importance of knowing your products, especially when it comes to personal care and household supply items. We'll cover how under...
Store Operations - Compliance and Regulatory Standards for Convenience Store Associates
In today’s episode, we’ll explore the critical role compliance and regulatory standards play in running a successful convenience store. From food safety and hygiene to...
Sales Techniques - Effective Merchandising and Display for Convenience Store Sales Associates
Today's episode will focus on practical ways to boost sales through smart merchandising strategies. We'll discuss how placing products strategically can increase visib...
Store Operations - Maintenance and Equipment Handling for Convenience Store Associates
In today's episode, we're focusing on the skills you need to manage store operations regarding equipment. We'll cover the basics of maintaining and handling store equi...
Customer Service Skills - Effective Communication for Convenience Store Sales Associates
In today’s episode, we’re going to focus on the essential communication skills that every sales associate needs to master. Whether it’s actively listening to your cust...
Product Knowledge - Frozen Foods & Dairy for Convenience Store Sales Associates
We dive deep into frozen foods and dairy products in today's episode. We'll arm you with the knowledge you need to become a product expert in these categories so you c...
Spotless Standards: Ensuring Cleanliness and Safety in Convenience Stores
In this episode, we'll explore the critical aspects of cleaning and sanitation that go beyond the surface. We'll discuss why it's vital to uphold the highest standards...
Beyond the Sale: Building Lasting Customer Relationships in Convenience Stores
Today's episode is all about transforming transactions into relationships. We're focusing on enhancing your sales techniques through immediate sales goals and building...
Tech at the Till: Mastering Point-of-Sale and Self-Checkout Systems
Today, we're focusing on tools essential in the daily operations of convenience stores across the globe: Point-of-Sale (POS) systems and self-checkout systems.
Store Operations: Security and Loss Prevention
In today's episode, we delve into the critical aspects of security and loss prevention in retail and convenience store operations. In the fast-paced retail environment...
Problem-solving and Conflict Resolution for Convenience Store Sales Associates
In this episode, we'll explore three critical customer service skills that every convenience store sales associate should master: Problem-solving techniques, resolving...
Visual Victory: Enhancing Store Operations Through Visual Merchandising
In this episode, we'll explore effective strategies for visual merchandising that can help you enhance product visibility, improve the overall shopping experience, and...
Proper Management of Hazardous Materials in Convenience Stores
In this episode, we're diving into a critical topic affecting our safety at work and our environment: properly handling and disposing of hazardous materials.
Fresh Approach: Safe Handling of Food Products in Convenience Stores
Today, we're focusing on a crucial topic for any store that deals with edibles: the safe handling of food products.
Elevating Health and Hygiene in Convenience Stores
In today's episode, we're rolling up our sleeves to tackle a topic fundamental to every aspect of our stores: health and hygiene practices.
Ready, Set, Safeguard - Emergency Procedures and Evacuation Protocols
In this episode, we'll explore the core aspects of emergency preparedness, from the immediate steps to take in the face of fire, medical emergencies, or severe weather...