All Episodes
Displaying 31 - 60 of 64 in total
Navigating Safety - Identifying Hazards in the Convenience Store
In today's episode, we're zeroing in on a critical aspect of our daily work life - navigating the maze of potential hazards that can pop up in the fast-paced world of ...
An Essential Guide to Health and Safety in Our Convenience Store
In this episode, we'll journey into the cornerstone of our daily operations: health and safety.
Fraud Fighters Assemble! Protecting Our Stores, Protecting Our Community
In this Fraud Fighter bootcamp edition, we're not just cashiers—we're the guardians of the restricted aisles! We're here to learn how to spot those who try to bypass t...
Company Policies and Best Practices
In this episode, we'll dive into the serious business of selling age-restricted products. No, I'm not talking about those dusty DVDs in the back corner – we're talking...
Harnessing Technology for Responsible Service: A Guide for Convenience Store Associates
In this episode, we're embarking on a tech-savvy journey into age verification, a cornerstone of responsible retailing, especially regarding restricted-age products.
Navigating the Waters of Customer Interaction
In this episode, we're embarking on an important journey through the landscape of customer interactions, especially regarding handling age-restricted products.
Legal Framework and ID Verification: Mastering the Gatekeeper Role
In this episode, let's dive into the nitty-gritty of our legal responsibilities and the art of ID verification.
Introduction to Restricted-Age Products
In this episode, we're diving into restricted-age products, a critical aspect of our day-to-day operations in the convenience store realm.
Unlocking the Mysteries of Inventory Reconciliation
In this episode, we will journey through the riveting world of inventory reconciliation! Yes, you heard right – riveting.
Navigating the Maze of Inventory Discrepancies
In today's episode, we will focus on identifying discrepancies between what we think we have in our convenience stores and what's on the shelves.
Mastering Stock Checks and Audits for Accurate Inventory
This episode will cover mastering stock checks and audits for accurate inventory.
Introduction to Inventory Management Software and Tools
In this episode, we're going to dive into a topic that is a game-changer in the world of inventory management for convenience stores – inventory management software an...
Inventory Control Processes for Sales Associates
In this episode, we'll explore the critical aspects of inventory control processes and how they impact our daily operations.
Introduction to Inventory Management for Convenience Store Sales Associates
I'm thrilled to welcome you to this training episode on "Introduction to Inventory Management," tailored specifically for our convenience store Sales Associates.
Mastering Upselling and Cross-Selling Techniques: A Comprehensive Review and Assessment
This episode will be a comprehensive review, practice, and assessment session on upselling and cross-selling techniques.
Handling Objections and Closing the Sale in Upselling and Cross-Selling
Today, we're diving into an essential aspect of our craft: handling objections and sealing the deal regarding upselling and cross-selling.
Mastering Cross-Selling Techniques
This episode aims to equip you with the knowledge and skills needed to become masters of cross-selling, enhance your customers' shopping experience, and boost sales.
The Art of Upselling: Elevating Your Sales Game
Today, we're diving deep into the world of upselling techniques. We'll explore how to identify upselling opportunities, introduce complimentary items, practice upselli...
First Shift: Tales from Aisle Five
In this episode, I decided to change things up. As someone who grew up reading, I have always enjoyed stories. I decided to share a fiction story with you. Please rate...
Effective Communication for Sales: Mastering Upselling and Cross-Selling Strategies
Today, we're diving into the art of effective communication, focusing on upselling and cross-selling strategies. You'll learn how to engage customers, build trust, and...
Mastering the Art of Listening and Observing in Sales
The power of listening and observing constantly gets understated. Yet, these skills are pivotal in refining our sales techniques, particularly when it comes to upselli...
Sales Techniques: Upselling and Cross-Selling Strategies for Convenience Store Associates
In this episode, we will cover how to effectively employ sales techniques for upselling and cross-selling.
Certification Store Operation - Point-of-Sale Systems and Cash Handling
You've completed the training on Point-of-Sale (POS) Systems and Cash Handling. This episode will help you evaluate your understanding and skills in these critical are...
Mastering Security and Loss Prevention: A Guide for Convenience Store Sales Associates
This comprehensive episode will explore safeguarding your store's assets, ensuring customer safety, and preventing losses.
Mastering Point-of-Sale System Troubleshooting
In this episode, we'll walk you through common P. O. S. system issues, basic troubleshooting steps, and when to call for support. Plus, we'll throw in some real-world ...
Mastering Refunds and Exchanges Continued
Welcome back to the second part of our guide on handling refunds and exchanges. In this session, we will delve deeper into some crucial aspects of this topic.
Mastering Refunds and Exchanges: A Guide for Convenience Store Sales Associates
In this episode, we'll explore the ins and outs of refunds and exchanges, emphasizing the importance of adhering to store policies and providing excellent customer ser...
Ensuring Transaction Accuracy in Point-of-Sale
In the world of retail, precision is paramount. Accurate transactions maintain customer trust and ensure the store's financial health. Let's delve into the key aspects...
Mastering Cash Handling: A Sales Associate's Guide to Financial Integrity
In this comprehensive episode, we'll delve into the intricacies of accurate cash handling and its paramount importance in the smooth functioning of your store.
Mastering Point-of-Sale Systems: A Convenience Store Sales Associate's Guide
Let's dive into the essentials of Point-of-sale systems, from hardware and software components to common transaction types and troubleshooting, and discover how being ...